Support Packages | RedDot IT
Business Express
Our most basic service, primarily for medium sized businesses with their own IT function.
- Supplements your IT staff by freeing them up for more strategic projects, removing routine tasks such as after-hours support and general fire-fighting
- Discounted on-site support and remote fix services to help your business run smoothly with increased uptime and user satisfaction levels, at minimum cost.
Business Essentials
Suitable for businesses with few or no IT staff, requiring discounted on-site support, remote services, plus additional routine monitoring and reporting to ensure critical business continuity.
- Network monitoring enhances problem diagnosis and speeds up problem fix whilst eliminating root causes faster to reduce costs overall
- Application monitoring ensures accountability and transparency for critical and hosted systems such as web and email, reporting on actual availability and performance
- Security monitoring of your networks and infrastructure keeps a continuous watch on your firewalls, antivirus and other key security tools, ensuring they remain adequate and unbreached
- By tracking technology assets, we alert you to what’s missing or has been added unexpectedly and identify any upgrade requirements
In all, ensuring continuous and predictable IT where support and investment costs can be planned ahead.
Business Assist
For smaller or more specialised organisations choosing to outsource their entire IT. We’ll assume full responsibility for your IT management and support allowing you to focus on core business operations, whilst achieving best practice in business continuity and service levels more readily associated with a large corporate.
With over 30 year’s expertise around IT strategy, software development, architecture and design, we’ll help to identify and execute projects to maximise IT for cost benefit and business improvement. Thus helping you to streamline business processes from concept to delivery, incorporating in-house skills assessment and training where appropriate.
- Extensive IT support including discounted on-site support and remote services across your IT infrastructure*
- Routine monitoring for network security and applications
- Additional software and hardware asset reporting for tracking, upgrade management and compliance
- Further enhanced monitoring preventing performance and user issues before they occur
- Bespoke IT projects to help you realise cost benefit and business improvement (fully managed from concept to delivery
- In-house skills assessment and training where appropriate.
* Up to two hours on-site support is free per month and discounted at 55% thereafter.
Business Rescue
No standing fees or retainers - you only pay for what you use! A totally flexible ‘pay as you go’ service for those who only require some specialist help from time to time. Purchase the amount of time you need in advance and you can choose to use it whenever and however you want (over a 12 month period), supporting various needs including:
- Technology support
- On-site repair
- Troubleshooting
- Training
- Installations
- Data projects
- Technology upgrades
- Security projects
- Technology consultancy
- Solution design
- And lots more…
For more information on RedDot IT’s Support Packages,
Tel: 0845 686 0016 or |
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