- Business Express
- Business Essentials
- Business Assist
- Business Rescue

Business Express is our most basic service. It is designed primarily for large customers that require additional IT support. By relieving IT staff of routine tasks, after-hours support, and general fire-fighting, there is more time available to focus on business priorities.

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Business Express Includes:

• Remote Support
• Basic System Monitoring
• On-site Support @ 20% Discount

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* Monthly cost dependant on technical assessment

Business Essentials is most applicable to small and medium-sized organizations. Typically these companies maintain IT staff but do not have the resource to invest in routine maintenance, configuration standards, and network security. We take care of that for you!

Cost Savings: Enhanced System Monitoring provides greater visibility into your network. This allows us to immediately determine the root cause of any network issue. We can reduce issue diagnosis from hours to mere minutes and remotely fix issues and help end users.

Introducing Accountability and Transparency into Your ISP or Other Hosted Applications: We monitor the connectivity of your Internet connection, Websites, and other hosted applications, and provide reporting around the actual delivery of such services. This ensures that you are receiving the service(s) you are paying for!

Helping You Manage Your Network Infrastructure: By tracking details of your network assets and hardware, we can help you make intelligent decisions about what needs to be upgraded, what is missing, what has appeared unexpectedly, and what should be purchased based on your business planning and objectives.

Maintaining the Ongoing Safety and Security of Your Network: Through firewall, antivirus, and security monitoring, your network's integrity is an ongoing priority. We will make certain that your firewall and antivirus investment is working for you.

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Business Essentials Includes:

• Remote Support
• Enhanced System Monitoring
• Network Asset Tracking
• Secutiry Management (AV, Firewall, Email)
• On-site Support@40% discount
  

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* Monthly cost dependant on technical assessment

Business Assist is designed for small organizations wishing to outsource their overall IT. Through an agreed standard configuration, Red Dot IT will assume full responsibility for management and support of your IT Infrastructure.

Assistance with Software projects: Running an in house development program? Red Dot has a wealth of experience in this area. Use us as your experts in Software Architecture and Design. Using the latest in Microsoft technologies, we can help to streamline those business processes which seem to be holding you back

Staff Training Sessions: With our Business Assist service level, your monthly on-site allowance can be used to deliver staff training, develop a staff training program, skills assessment, or whatever you see necessary to improve the technical knowledge and productivity of your staff

Enhanced Monitoring: With Red Dot IT’s enhanced monitoring, we drill down to a much further granular level on device information. Knowing critical details about your system will allow for a much more proactive approach allowing us to predict problems long before they become an issue!

Schedule regular activities, including:

• Scan Disk / Check disk / Defrag
• Delete temp files, directories, etc
• Restarting services / processes / applications
• Running virus scans, spyware scans
• Device restarts (servers and workstations)
• Renew network addresses
• Monitoring agent restarts

Know If Your Software Is Legal and Approved: Knowing what software and applications are running on your network is essential. By tracking software packages throughout the business, we will ensure you are compliant and help avoid any fines resulting from violation of your license agreements. Unsafe or unsanctioned software is a thing of the past.

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Business Assist Includes:

• Remote Support
• Total System Monitoring - View Here
• Network Asset Tracking
• Secutiry Management (AV, Firewall, Email)
• Software and License Tracking
• Scheduled System Maintenance
• Onsite Support@55% discount
• 2 Hours monthly on-site credit.
  
  

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* Monthly cost dependant on technical assessment

Business Rescue is designed to be used as a Pay-as-you-Go service for those customers who only need some specialist help from time to time.

Flexibility: Purchase the amount of time you need, and use it whenever you want. Time can be used for support issues, on-site repairs, training, installation or project work.

No standing Fees / Retainers: You only use us when you really need to. Time is purchased in bulk and is valid for 12 months.

Specialized: If you have a specific project which needs addressing, we will provide a specialist in that area. Data Migrations, Database Design, Exchange upgrade, you name it…

Pricing: Pricing is detailed below.


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REMOTE SUPPORT
With Remote Support, you are only charged for the time that you use. The cost depends on the amount of time pre-purchased.

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ONSITE SUPPORT
When an Engineer is required to be on-site, there is a call-out charge applied.  This charge is deducted from your total minutes and covers travel and admin.

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PROJECT WORK
Red Dot can provide a range of experts specifically for project work.  Specialists time can be purchased hourly. Travel costs and availability are dependent on project.